Draft for review · 9 September 2026 · Commercial terms proposed below require operator approval.
This agreement is between Luca Kozak, operating Zaynat.app under a UAE freelancer licence registered in Abu Dhabi ("Zaynat", "we", "us"), and the business identified in the accepted registration or subscription order ("Partner", "you"). The person accepting must have authority to bind that business. A trade name alone must not replace the Partner's actual legal identity.
Operator details are in the Legal Notice. Contact: luca@zaynap.app [confirm spelling before publication]. "Partner" is a commercial label; it does not create a legal partnership, joint venture, employment relationship or general agency.
1. Services and contract documents
Zaynat supplies the booking website, scheduling and business-management features included in your accepted plan. Your order must identify the Partner, included locations, authorised plan, billing period, price, tax treatment, renewal date and any agreed additional services. The order controls specifically agreed commercial details; a signed data-processing schedule controls conflicting data-processing provisions. Mandatory law takes priority.
A roadmap item is not an included or available feature unless expressly identified as such in your order. Demo functions are simulations and are not evidence that payment processing, external messaging, custom-domain provisioning or shared backend services are operational.
2. Eligibility, onboarding and publication
You must hold and maintain all licences, permissions, insurance where required and professional qualifications necessary for your business, premises and services. Supply accurate legal and contact details, explain who is authorised to act for you, and notify us of material changes or licence suspension.
Registration creates a setup workspace. You may configure services, staff, prices, availability and branding, then submit for Zaynat review. Publication requires approval, an eligible active subscription and your express choice to publish. Approval may be withheld where information is incomplete, misleading, unlawful or outside the services Zaynat supports. We may request changes and will explain material concerns where lawful and appropriate.
Approval is a platform admission decision, not a guarantee, government authorisation or transfer of your responsibilities. You must review the published information before accepting customers. An unclaimed directory listing does not itself establish this agreement.
3. Your service obligations
You are the supplier of all treatments and other services you offer. You are responsible for their legality, safety, descriptions, staff competence, scheduling, accessibility information, customer consents, invoices, tax obligations and performance.
Keep prices, duration, staff availability and contact details current. Disclose total charges and cancellation conditions before the customer submits. Do not use the platform for regulated medical services unless your permissions and our written approval cover the proposed activity and any additional data requirements have been addressed.
Respond promptly to complaints and cooperate reasonably with legitimate investigations. Do not publish misleading claims, fabricated reviews, discriminatory exclusions or material you lack permission to use.
4. Booking confirmation and cancellation
You may select instant confirmation or manual approval. Instant confirmation commits you to honour successfully confirmed bookings. With manual approval, requests remain pending until accepted. You must review requests promptly, avoid accepting expired or conflicting requests, and not describe a pending request as confirmed. Changing your confirmation setting applies to new requests and does not retrospectively alter existing appointments.
You must respect the policy shown and accepted at booking. Proposed standard: unless a different lawful policy is clearly disclosed and accepted, customers may cancel or reschedule without a fee at least 24 hours before the appointment. Any late-cancellation or no-show charge requires a clearly disclosed amount or calculation and prior acceptance; no charge is implied merely by using Zaynat.
If you cancel a service, offer a reasonable alternative or return direct payments for the unprovided service if the customer declines the alternative. Initiate an established refund within 14 calendar days, or sooner where legally required. These rules do not displace mandatory rights concerning defective, unsafe, misdescribed or unprovided services.
An outage does not remove your customer obligations. Maintain a reasonable alternative contact and appointment-management process. If you unpublish or terminate your account, contact affected customers and honour, transfer with their consent, or lawfully cancel outstanding appointments.
5. Direct customer payments and zero booking commission
Customers pay you directly at launch. You are responsible for receipts, refunds, deposit handling, payment security and disputes concerning those payments. Zaynat does not hold customer funds, guarantee collection or provide escrow.
Zaynat charges no booking commission on these subscription plans. Subscription fees and separately agreed optional services remain payable. Any third-party payment or communications fees must be separately disclosed. A future payment-processing feature requires appropriate payment terms and onboarding before activation; it is not authorised by this clause alone.
6. Subscription fees, renewals and price protection
Your payable fee is the amount and billing period in your accepted order, not a changeable estimate in an admin report. Prices are in AED unless otherwise expressly agreed. The order must clearly state whether applicable VAT is included or added; VAT is charged only where lawfully applicable.
Proposed billing rules: paid subscriptions renew for the same billing period unless cancelled before the next renewal. Show the renewal price/date before purchase and obtain express renewal authorisation. You may cancel renewal through the account or by written notice to our support contact before the renewal date. Cancellation takes effect at the end of the paid period, and access continues until then unless a justified suspension applies.
A free trial lasts the period shown at signup. A no-card trial does not become a paid subscription without an affirmative paid activation and any required payment authorisation. An annual discount, if offered, must appear with the full annual amount before acceptance. No unresolved annual-price proposal is incorporated into these Terms.
Where your order grants founding-Partner price protection, the agreed recurring price remains fixed while the qualifying subscription continues without cancellation, subject to applicable tax changes and separately agreed plan, location or service changes. We will not use general price-change wording to override that promise. For plans without price protection, proposed increases apply only to a later renewal following at least 30 days' advance notice, with an opportunity to cancel renewal first.
7. Refunds, upgrades and billing disputes
Proposed subscription refund policy: cancellation for convenience does not normally create a pro-rata refund for an already-started monthly or annual period. This does not limit mandatory rights or apply to duplicate charges, unauthorised charges, an agreed refund, or a material service failure for which a refund is legally required.
If we permanently discontinue your paid service or terminate for convenience, we will refund the unused prepaid portion. If we materially fail to provide the contracted service, notify us and allow a reasonable opportunity to remedy it where appropriate; if it remains materially unremedied, you may terminate and receive a fair refund of the affected unused prepaid service, without limiting mandatory remedies.
Upgrade fees, downgrades, billing dates and any pro-rating require clear disclosure before agreement. Downgrades ordinarily apply at renewal. Contact us promptly about a billing error; a complaint time limit does not remove statutory rights. Refund processing details will be specified when the real billing provider is selected.
8. Premium customisation and intellectual property
Premium includes the additional homepage layouts and custom content sections described in the current order. It does not include unlimited bespoke development, unrestricted code access, unlimited revisions, a guaranteed unique design or ownership of Zaynat's reusable software. Any commissioned design or development beyond the included tools requires a written scope, fee and delivery agreement.
You retain your rights in your name, logo, photographs and authored content. You grant us permission to host, adapt technically and display them to provide your chosen website, listings and services. You must obtain the permissions needed for identifiable people, brand assets and third-party content. We will not use private customer information as promotional content without a separate lawful basis.
We retain ownership of the platform, software, templates and pre-existing materials. During your subscription you receive a limited, non-exclusive right to use the contracted features for your authorised business. If you downgrade, Premium-only content may stop displaying; applicable retention and export arrangements still apply.
9. Accounts, privacy and security
Assign access only to authorised personnel, use appropriate authentication and promptly remove access when staff leave. Each location and role should have only the access needed. Do not export or use another Partner's records or attempt to bypass access restrictions.
The parties' data-protection roles depend on each processing purpose. You ordinarily determine how customer data is used to deliver your treatments, maintain your customer records and meet your legal duties. Zaynat separately determines the purposes of its platform accounts, security, subscriptions and support. Where we process customer records solely on your documented instructions, a compliant data-processing schedule must be agreed before live processing.
Do not upload unnecessary health records, identity documents, payment-card information or other sensitive information. Use customer information only for a permitted, necessary purpose and comply with applicable UAE restrictions on promotional use. A booking, acceptance of terms or callback enquiry is not general marketing consent.
10. Support, availability and suspension
Use the support form or published support contact to report issues. Provide relevant steps and screenshots only where they can be shared safely. Priority support means queue prioritisation during the support arrangements in your order; it does not promise 24/7 coverage or a fixed resolution time unless separately agreed.
We will exercise reasonable care and skill but do not guarantee uninterrupted availability or a particular volume of customers or revenue. We may schedule maintenance and will provide reasonable notice of material planned disruption where practicable.
We may restrict service for a serious security risk, unlawful use, material breach, failure to maintain required permissions or nonpayment. For remediable non-urgent issues, we will ordinarily notify you and provide a reasonable opportunity to resolve them before suspension. Urgent protective action may be immediate. Suspension must not be used to avoid an accrued refund, complaint or data-protection obligation.
11. Termination and data return
Either party may terminate for an unremedied material breach after reasonable written notice, or immediately where continued service would be unlawful or pose a serious risk. Termination for convenience by Zaynat should normally carry at least 30 days' notice unless a longer period is required by the order or law.
Proposed launch service commitment: after ordinary termination, allow 30 days to request an export of available Partner records in a commonly usable format, subject to identity checks, customer rights and lawful restrictions. After that window, delete or anonymise data processed only for your account under the agreed retention schedule, except for documented legal retention or isolated backups awaiting expiry. This export/deletion process must be implemented before this commitment becomes effective; it is not currently promised for the browser-only demo.
You remain responsible for outstanding customer appointments and lawful obligations arising before termination. Fees properly accrued remain due, subject to refunds and mandatory rights. Confidentiality, data-protection duties and provisions needed to resolve accrued claims survive termination.
12. Liability, confidentiality and disputes
Each party is responsible for its own breach, negligence and other conduct as required by law. Neither party excludes liability for fraud, intentional misconduct, gross negligence, or anything that cannot lawfully be excluded. Nothing limits customers' mandatory rights or either party's duties to a regulator.
Proposed B2B allocation for legal review: for ordinary contractual claims between the parties, each party's aggregate liability is limited to the subscription fees paid or payable for the affected Partner account during the 12 months before the event giving rise to the claim. The cap does not apply to the exceptions above, unpaid agreed fees, misuse of confidential information, infringement of the other party's intellectual property, or breach of personal-data obligations. This proposed cap does not apply to the Customer Terms. No exclusion of indirect loss is intended to remove a remedy that mandatory law provides.
Keep non-public business, security and customer information confidential and use it only for authorised purposes. Necessary disclosure to professional advisers, contracted service providers or authorities is subject to appropriate safeguards or legal requirements.
These Terms are governed by applicable UAE law, with disputes before the competent courts of Abu Dhabi, subject to mandatory jurisdiction rules. We encourage good-faith written discussion first; this does not prevent urgent relief or contact with a competent authority. Material amendments require reasonable notice and cannot retrospectively rewrite an accepted order or price-protection promise.
Schedule A — Data-processing terms to complete before production
Where Zaynat acts as processor for a Partner, the production schedule must identify: the Partner/controller; Luca Kozak/processor; processing locations; approved subprocessors; security measures; transfer safeguards; and retention periods. The core instructions are hosting and managing booking, staff, customer-service and support records for the contracted subscription. Data subjects may include customers, authorised guardians, staff and Partner contacts. Necessary data may include contact details, appointments, services, authorised notes and permissions; no general authority to process sensitive health data is granted.
Zaynat will process this data only on documented lawful instructions, maintain confidentiality, use appropriate technical and organisational measures, and alert the Partner if an instruction appears unlawful. Subprocessors must be bound by equivalent relevant duties; proposed material changes require notice and a reasonable opportunity to raise a justified objection. Cross-border processing requires a lawful mechanism applicable to the actual locations and data.
Zaynat will provide reasonable assistance with individual-rights requests, security incidents and legally required assessments. Notify the Partner of a relevant personal-data breach without undue delay after becoming aware, provide available facts in stages, and preserve necessary evidence. Neither party may assume that contractual notification replaces a regulatory or individual-notification duty.
At termination, return or delete processor-held data according to the completed schedule and legal requirements. Provide reasonable compliance information and proportionate audit assistance, protecting other customers' information and platform security. Finalise the locations, subprocessors, incident contacts and security annex before processing real customer records; merely accepting this draft is not a completed production data-processing arrangement.
Demo limitation
Demo subscriptions, messages, payments and bookings are simulated. No paid subscription or actual callback is created merely by clicking a demo activation or submission button. Keep real customer and confidential business information out of the public demo.